Jean Norman-Hayes is a respected industry leader, with more than 30 years of hands-on experience in Conventional (Student and Senior) Multi-Family Housing, Affordable (LIHTC, HUD) Multi-Family Housing, Single-Family and Co-Living Spaces. Known for her people-first leadership style, Jean has built a career on strengthening teams, improving compliance performance, and transforming property operations through practical, effective strategies. Her deep expertise and commitment to empowering others serve as the foundation of The PM Strategist brand — a company dedicated to elevating people, developing leaders, and helping organizations achieve operational excellence.