Prioritizing People Over Process
Transform your property management operations with people-first strategies that inspire excellence, designed to empower leaders and teams through tailored staffing, compliance training, and leadership development — helping organizations build strong foundations, drive operational performance, and create communities where people, not processes, are the key to success.
At The Property Management Strategist, we believe that excellence in property management begins and ends with people. Our guiding philosophy — “Prioritizing People Over Process” — is more than a tagline; it’s the foundation of how we lead, train, and transform property management operations across the affordable and multifamily housing industry.
Founded by a seasoned property management professional with over 30 years of experience, The Property Management Strategist brings a deep understanding of the operational challenges that property management teams face — from compliance complexities to staffing shortages and leadership gaps. We bridge those gaps with solutions that combine knowledge, strategy, and empowerment.
Our mission is to help property management companies strengthen their operations by building confident, competent teams. We deliver this through customized leadership training, audit readiness programs, and staffing solutions designed to meet the realities of today’s housing landscape. Whether working with LIHTC, HUD Section 8, or mixed-income communities, our approach is practical, people-centered, and focused on results.
What sets The Property Management Strategist apart is our belief that a procedural process is only effective when the team that oversees it is well-equipped, respected, and supported. We don’t just fix systems — we elevate the individuals who run them. From senior property managers to leasing consultants and maintenance professionals, every team member plays a vital role in building thriving communities. We invest in their growth because we know that sustainable excellence begins with strong leadership.
Our services are designed to meet clients where they are. We partner with organizations to assess operational health, develop clear action plans, and provide hands-on support to implement lasting improvements. Through our File Lab Training Center, we help property management professionals master compliance fundamentals, prepare for MOR and LIHTC audits, and gain real-world confidence in their roles. For organizations facing staffing challenges, our strategic staffing solutions connect them with well-trained professionals ready to make an impact from day one.
At The Property Management Strategist, we measure success not only by compliance scores or occupancy rates, but by the strength of the people behind them. Our goal is to develop leaders who bring empathy, accountability, and vision to every property they manage.
We serve as a trusted partner for property management companies, asset managers, and housing organizations seeking to elevate their performance and culture. From on-site leadership coaching to remote compliance support, our approach is flexible, forward-thinking, and tailored to your goals.
Ultimately, The Property Management Strategist exists to change the way property management leaders think about success. When people are prioritized, processes become purposeful — and excellence becomes the standard.
The Property Management Strategist’s Mission
Jean Johnson is a seasoned property management executive with over 30 years of experience leading operations across affordable, multifamily, and mixed-income housing communities. Her expertise spans HUD, LIHTC, and compliance management, with a proven record of developing high-performing teams and improving portfolio performance. As the founder of The Property Management Strategist, Jean combines her deep operational knowledge with a people-first philosophy, helping organizations strengthen leadership, streamline compliance, and build thriving communities. Her legacy is rooted in elevating people, advancing equity, and driving excellence in every aspect of property management.
Our Education Services
The Property Management Strategist offers targeted education and training programs designed to elevate property management professionals at every level. From compliance mastery and audit readiness to leadership development and team performance, our courses blend real-world experience with practical application. Through interactive workshops, virtual learning, and certification programs, we equip teams with the skills, confidence, and strategic insight to excel in today’s evolving property management landscape.
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The PM Strategist training course is a comprehensive, multi-week program designed to build mastery in property management operations, compliance, and leadership. Offered in formats ranging from 3-day intensives to 4-week certification tracks, each course delivers hands-on, real-world learning built around HUD, LIHTC, and industry best practices.
“We gathered clear instructions on self-discipline, work strategies, and real-life scenarios, that will help with everyday tasks… I can speak with confidence, I can work with confidence, I can feel confident! My goals expanded through this training,”
— MW
PM Strategist Training Course Reviews:
“This training motivated me to want to do things the correct way, and learn even more, so that I can help the next person,”
— TP
“Thank you for everything! I felt seen, heard from the second you arrived in the meeting room,”
— SA
“I valued the PM Strategists advice and perspectives, regrading tax credit, HUD, leasing, and how to navigate culture of day-to-day operations,”
— MM
“Any training that the PM Strategist offers, I want to be present,”
— AG
Contact Us
Take the next step toward excellence in property management. Schedule your consultation or enroll in a PM Strategist training course today. Our easy booking system connects you directly with expert guidance and transformative learning experiences — designed to build stronger teams, streamline operations, and elevate your professional growth.